Frequently Asked Questions
Everything you need to know about your Potter & Co shopping experience.
How long does shipping take and what are the costs?
We offer standard shipping (3-5 business days) and express shipping (1-2 business days). Shipping is free on all orders over $100. For orders under $100, a flat rate of $9.95 applies.
What is your return and exchange policy?
We want you to love your purchase. If you are not satisfied, you can return or exchange unworn items with original tags attached within 30 days of delivery. Please note that final sale items are not eligible for return.
How do I know which size to order?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or contacting our style team for personalized advice.
What payment methods do you accept?
Potter & Co accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options including Afterpay and Klarna.
Are your garments ethically sourced?
Sustainability and ethics are at our core. We partner exclusively with manufacturers who adhere to fair labor practices and use high-quality, durable materials designed to last beyond a single season.
How can I track my order?
Once your order ships, you will receive an email confirmation containing a unique tracking number and a link to monitor your package's progress in real-time.